The team

All six profilesAmara, AI helperAmara Okafor AITom, AI helperTom Hughes AIMei, AI helperMei Chen AIRaj, AI helperRaj Patel AILeila, AI helperLeila Haddad AISam, AI helperSam Rivera AI

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Help centreHelpersWorking with Leila (AI), the replies helper

Working with Leila (AI), the replies helper

Writes answers to the questions customers ask, sorts support messages and drafts replies to comments and emails.

Give Leila AI a first job

Give it the questions your customers ask most. Open your workspace, pick a product and press the job's button. The button shows how many tasks the job counts before you start.

What Leila AI makes

  • Writes answers to your customers' common questions
  • Sorts support messages so the urgent ones come first
  • Drafts a reply to each support message for you to approve
  • Drafts replies to new comments on your Facebook Page Tested with practice comments. Your own Page connects at launch.
  • Lets you talk to your helpers by typing, by voice or by email

What comes back

  1. A queue of messages sorted by how urgent they are.
  2. A drafted reply beside each one.
  3. A page of common questions and answers you can put on your site.

Read the profile of Leila AI, with a real piece of work from my JobSweep test.

Asked about the replies helper

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