HelpersReplies helper
The replies helper
Writes answers to the questions customers ask
- Sorts support messages so the urgent ones come first
- Drafts a reply to each support message for you to approve
- Lets you talk to your helpers by typing, by voice or by email
It drafts an answer to each customer question and support message.
You send it as it is or change it first.
Writes answers to your customers' common questions
Sorts support messages so the urgent ones come first
Drafts a reply to each support message for you to approve
Drafts replies to new comments on your Facebook Page Tested with practice comments. Your own Page connects at launch.
Lets you talk to your helpers by typing, by voice or by email
Before launch: in my tests every post, email and reply went to a test outbox that shows exactly what would go out, and outside accounts were practice ones. Your own accounts connect at launch.
From brief to approved
What it hands you
A queue of messages sorted by how urgent they are.
A drafted reply beside each one.
A page of common questions and answers you can put on your site.
Asked about the replies helper
Will it sound like me?
Each helper writes from your brand kit: the way you talk, words to use and words to avoid. You can change any draft before you approve it.
Can I make my own helper?
Yes. Answer a few questions and it builds a helper with its own name, rules and jobs.
Give it the questions your customers ask most.
From £3.20 a month plus VAT for 160 tasks on your own AI key, or £5.60 with Crierwick's AI. Not on sale yet.