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HomeEvery roleCustomer support helper

A role in the app

Customer support helper

Writes your answers to common questions, sorts the support queue and drafts each reply.

What it does

  • Writes answers to the questions customers ask most
  • Sorts the support queue so the urgent ones come first
  • Drafts a reply to each one for you to approve

An example from the JobSweep test

It writes answers to the questions asked most, sorts the queue and drafts a reply to each one for approval.

How it works

  1. You press the job's button on its page.

  2. Its work lands in your review inbox.

  3. You approve it as it is, or change it first. Nothing goes out without your yes.

Tested on JobSweep, my own job search site. In the app today this role works on JobSweep's facts and practice inputs, and says so on its page. Working from your own business's facts is the next step for it.